Entry Transfer Option
- Transfer to Another RunThrough Event - If you're unable to attend, no problem at all! You have the option to transfer your entry to any other fantastic RunThrough event. Please note, that to ensure a seamless transfer to another event, it's essential to initiate the process at least 14 days before the event date. You can start the transfer process by heading to our transfer portal.
Transfer to a Friend - Alternatively, if you'd like a friend to experience the race in your place, we're more than happy to assist with this transfer process too! Access our transfer portal here to start the transfer to your friend.
- Change of Distance - If you're considering changing the distance for your entry, we're here to help make that happen smoothly. You can begin the process by accessing our dedicated transfer portal.
We understand that plans can change, and you may need to transfer or change your participation in one of our events. However, please note our transfer policy as outlined below:
Transfer Policy within 14 Days to the Event Date
If you have made an inquiry or request to transfer your participation within 14 days leading up to the event date, we regret to inform you that transfers are no longer allowed. This late in the process, everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated.
Alternative Options for Late-stage Changes
At this point, we are unable to process any transfers due to the logistics involved in event preparation. However, we do extend a 40% discount on another event as a gesture to participants who couldn't make it. Keep an eye on your email within the next 14 days for a unique code to avail of this offer. We sincerely hope you'll join us for a future event!
Virtual Participation Option
Alternatively, we offer the option for participants to run the event virtually. If you opt for this, kindly provide us with a copy of your recorded run and confirm your postal address. Upon receipt, we'll promptly send out your event medal via post.
NO Refund Policy
Unfortunately, we do not offer refunds for event entries.
We appreciate your understanding and flexibility in these situations. We look forward to your participation in another event soon! If you have any further questions or concerns, please don't hesitate to reach out to our team.